Amtrak Information

For Amtrak Reservations please call us directly at 1-800-456-5871 or 1-800-away-now

Carriage of Passengers

A ticket shall be valid for carriage or refund one year after date of issue, unless otherwise provided.
Reservations must be made when required, and tickets are not transferable.

Amtrak may refuse to carrier passengers:

Who have not paid the applicable fare
Whose conduct is objectionable
Whose personal hygiene makes them offensive
Who pose a health or safety hazard to other passengers or employees
Who refuse to comply with safety rules or with instructions of Amtrak Personnel
Who would require Amtrak personnel to provide personal care services or otherwise do not meet the essential requirements for the receipt of Amtrak services

Amtrak employees or other authorized carrier representatives may remove such a passenger from the train at any inhabited place, as necessary under the circumstances, for any of the above reasons.

Seating

Amtrak will monitor seating of passengers to ensure compliance with the following policies:

Each passenger paying a fare will be entitled to a seat; to the extent coach seats are available.
Passengers are entitled to one seat per fare; to ensure other paying passengers are not excluded
Unless specific seats are assigned, seating is on a fist come-first served basis. On unreserved trains there are no guaranteed seats.
Seating arrangements will be made without regard to race, color, gender, creed or national origin.
Amtrak reserves the right, whenever operating conditions require, to transfer passengers from one car or train to another en route.

Children Under 2 Years of Age

Children under 2 years of age traveling free may occupy a vacant seat only if it is not yet needed for a paying passenger.

If a child under 2 years of age does occupy a seat without paying a fare, the conductor has the right to request the child be removed for a fare-paying passenger, or the passenger has the option of purchasing a ticket to allow the child to continue to occupy the seat.

Animals Onboard

We allow trained service animals accompanying passengers with disabilities in all customer areas in our stations, trains and Amtrak Thruway motorcoaches.

Trained services animals must be kept under the control of their owners or trainers at all times.

We permit no other animals onboard at any time.

Baggage Policy and Information

For the safety and comfort of the passengers, Amtrak strictly enforces the baggage limits stated on the below guidelines

Carry-On Baggage.

Two-Piece Limit: Each passenger may bring aboard no more than two pieces of carry-on baggage. Not included in this limit are personal items such as briefcases, purses, laptops and infant paraphernalia such as strollers, diaper bags and car seats.
50-Pound Limit: Each carry-on bag may weigh no more than 50 pounds
Size Limits: Each carry-on bag may not exceed 28 x 22 x 14 inches in size.
Visible Tag Required: Each carry-on bag must be visibly tagged with the name and address of the passenger. Passengers may use their own personal identification tags, or may obtain Amtrak baggage identification tags at station ticket offices, or onboard trains from a member of the train crew.
Special Items: Ski equipment, snowboards, golf clubs and bicycles may generally only be handled as checked baggage on Amtrak trains, and not as carry-ons. Items are permitted onboard when they can be safely stowed in the exterior lockers of Superliner equipment, or onboard equipment that is specifically designed to safely and securely accommodate the storage of the items.

Checked Baggage

Three-Piece Limit: Each ticketed passenger may check up to three pieces of luggage at no charge. Up to three additional pieces may be check upon payment of $10.00 per piece.
50-Pound Limit: Each checked bag may weigh no more than 50 Pounds. No heavy items are accepted.
Size Limit: Each checked bag may not exceed 36 x 36 x 36 inches in size
Suitable Bags: Please be sure to pack ytour baggage using sturdy luggage or containers that are capable of withstanding expected Handling.
Baggage Tags: Attach your name and address to each item.
Check-In Time: Please check all baggage at least 30 minutes prior to departure, and longer for special items. Baggage checked less than 30 minutes prior to departure may be delayed.
Claiming Checked Baggage: Checked baggage will be available for claiming generally within 30 minutes of arrival. However, some items may require additional handling and therefore may take up to 60 minutes. Be prepared to identify your baggage by the claim check numbers. Storage charges apply to baggage not claimed within two days of arrival.
ID Required: To check baggage, you must have a valid photo ID.
Special Items: Amtrak accepts a number of special items such as baby strollers, bicycles, golf bags, musical instruments and skis. In most cases there is a handling charge of $5.00 per special item.

Prohibited Items

The following kinds of items are prohibited as both checked and carry-on baggage:

Any type of gun, firearm, ammunition, explosives, or weapon
Incendiaries, including flammable gases, liquids and fuels.
Large, sharp objects such as axes, ice picks and swords
Corrosive or dangerous chemicals or material, such as liquid bleach, tear gas, mace, radioactive and harmful bacteriological materials.
Batteries with acid that can spill or leak (except those batteries used in motorized wheelchairs or similar devise for mobility-impaired passengers.)
Club-like items, such as billy clubs and nightsticks.
Fragile and/or valuable items (including but not limited to electronic equipment).
Animals (except service animals)
Oversized and/or overweight items.

Please note: This is not an exhaustive list. Check www.amtrak.com for more information.